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Why Cloud Sherpas’ acquisition of Navigis is good for ITSM and ServiceNow...
With the recent news of the Navigis acquisition by Cloud Sherpas I wanted to share with you, as the founder and CEO of Navigis, the many positive benefits this deal has on Navigis customers, our...
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Get The Full Picture: Four Best Practices For Achieving A Holistic Customer View
Editor’s Note: The content on this page was originally published by DestinationCRM. One of the main reasons businesses implement a CRM system is to gain a complete, 360-degree view of their customers....
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ServiceNow Announces Year-Over-Year Revenues Increase by 81% Ahead of...
After ServiceNow experienced job growth of 880% between 2008 and 2011 and nearly doubled its employee headcount in 2012, we knew the enterprise IT cloud company had already positioned itself for...
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Strike Gold at Knowledge13: Learn ITSM Best Practices with Cloud Sherpas
Visit Cloud Sherpas at Knowledge13 to learn more about how we help businesses adopt, manage and enhance solutions from ServiceNow. In the next couple of days, four thousand IT professionals will head...
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Knowledge from Knowledge13: Big Data Hits ITSM, User Experience Matters
Last week, close to four thousand IT professionals descended upon Las Vegas to gather, discuss and learn ServiceNow and ITSM best practices, trends and developments at Knowledge13. The five-day event...
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SaaS IT Service Management: The Leap Forward with ServiceNow
SaaS IT Service Management is no longer experimental. Gone are the days of early adopters in the ServiceNow community. Now, more customers are moving away from traditional IT Service Management tools....
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New ServiceNow Project? Four Ways to Make Your Requirements Better
One of the most challenging aspects of configuring software is defining your requirements. Once you know what you are trying to solve, you can put in place your plan to solve it. So what are some top...
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Deploying ServiceNow CMS: What You Need to Know
The Content Management System (CMS) is a ServiceNow application that allows organizations to create a custom interface in the ServiceNow platform. Included in the base ServiceNow instance, it supports...
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Tech Tuesdays: ServiceNow: Creating Custom-Defined Relationships
Every once in a while, I get a request to add a “Related List” for items that are not direct relationships within ServiceNow. One little-known (and underutilized) feature of ServiceNow is...
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How to Use ITSM to Manage Your BYOD Strategy
Adopting a “Bring Your Own Device” strategy in your organization can benefit you and your end users in several ways. Without the need to procure devices for employees at your organization, you can...
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ServiceNow Admin 101: Navigating the system more efficiently
ServiceNow administrators can work more efficiently simply by following a few tips, and in the Admin 101 Series I will introduce some of the best tips to simplify the working experience within...
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Building a Service Catalog? Ask Yourself These Five Questions
Your Service Catalog is the most visible representation of your processes and therefore, it is a direct reflection of your IT shop. It showcases your capabilities, the quality of your work and the...
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ServiceNow Tech Tuesdays: Using Static and Dynamic Queries to Filter Lists in...
As a part of this mini-series on underutilized features of ServiceNow, we’ll now cover the Fixed Query. This is documented on the wiki, but I’d like to add some more context here. The base...
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Integrating ServiceNow with Google Apps: A Use Case
As more software moves to the cloud, it is important for IT to organize the different clouds that exist. Integrations through the use of existing APIs allow for the efficient building of bridges to...
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ServiceNow’s Mirror42 Acquistion: Why this Brilliant Move is a Win for Users
At the Knowledge13 conference earlier this year, ServiceNow CEO Frank Slootman focused on three areas of IT transformation in his keynote address —consolidation, consumerization, and automation....
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ServiceNow Tech Tuesdays: Tracking and Analyzing Data with Custom Charts
Reporting is an important aspect of any ServiceNow implementation. Reports help businesses track and analyze data in order to identify issues and improvements that will ultimately improve their bottom...
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ServiceNow Admin 101: Field Naming Conventions
ServiceNow administrators can work more efficiently simply by following a few tips, and in the Admin 101 Series I will introduce some of the best tips to simplify the working experience within...
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ITSM: What do you need to know about a Knowledge Base?
Why is knowledge valuable? Knowledge puts context around data based on the experiences, ideas and insights or users. Without this context, data is just unorganized information. Providing structure with...
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ServiceNow Tech Tuesdays: List field styles
If you’ve used ServiceNow for any length of time, you’re no doubt aware of the results of field styles. You’ve seen bright red high priority incidents, SLAs nearing breach, and maybe a “VIP” icon, but...
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ITSM Blog Highlights: Top 5 Greatest Hits…so far
Over the last few months, we have focused on providing our readers with more content relating to the use of ServiceNow and ITSM in general. I’d like to highlight a few of our most popular posts. It’s...
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